Please refer to Equifax’s Privacy Policy for more information. If you have any questions in relation to privacy matters, please contact Equifax in writing using the contact details supplied in Access and Compliant section on this page.

2. Equifax Public Phone Directory Policy

Equifax Pty Limited (ACN 080 662 568) has been authorized by the Australian Communications and Media Authority (ACMA) to access the Integrated Public Number Database (IPND) in order to publish and maintain a Public Phone Number Directory in accordance with Schedule 1 of the Telecommunications Amendment (Integrated Public Number Database) Act 2006 (the Act) and the Telecommunications Integrated Public Number Database Scheme 2017 (the IPND Scheme) as well as the associated legislative instruments.

Collection

Equifax collects people's names, addresses and telephone numbers from the Integrated Public Number Database (IPND) Manager. The IPND is a government-mandated central independent database of telephone listings, administered by Telstra Corporation and regulated by the Australian Communications and Media Authority (ACMA). It was established in 1998 and is managed by Telstra under the Carrier Licence Condition (Telstra Corporation Limited) Declaration 1997 (the Licence Conditions). Equifax collects the personal information in order to publish and maintain Equifax Public Phone Number Directory.

Use and Disclosure

The personal information held by Equifax Public Phone Directory is used in accordance with the Australia Privacy Principle 6 (APP 6). The public phone directory is a critical source of information for emergency and law enforcement purposes. It also serves as a resource of customer information in government research conducted in the public interest.
The personal information contained within the Phone Number Directory is available to all members of the public, including both individuals and businesses in Australia. In limited circumstances Equifax may disclose your personal information to an entity overseas. Generally speaking this is in circumstances where we have engaged a third party to carry out certain call centre operations on behalf of one of the Equifax entities.

Access, Correction and Compliant

In accordance with the Australian Privacy Principles (APPs) you have the right to access personal information Public Phone Directory holds on you and to have incorrect information amended.

• If you wish to access your personal information, please visit Equifax Public Phone Number Directory http://pnd.vedaadvantage.com/Residential.aspx
• If you would like to update or amend the personal information which appears in the Phone Number Directory, you will be required to provide satisfactory identification credentials and submit such requests in writing to;
  
  Marketing Support
  Equifax Pty Limited
  Level 15, 100 Arthur Street
  North Sydney NSW 2060 Australia
  
  or email us ddm.complaintsau@equifax.com
  
  In addition, you should contact your telecommunications provider, which is the original source of the information.
  
  If you do not want your personal information to be used within the Phone Number Directory, you are required to inform your actual or prospective telecommunications provider to discuss range of choices. For example, you may choose to have an unlisted number and/or address, in which case your personal details will not be published in the Phone Number Directory.
  If you have a complaint about how we have handled your personal information please contact us using the contact details above.
  
  Alternatively, if you are dissatisfied with the way in which your compliant is handled you have a right to complain to the Office of the Australian Information Commissioner and Australian Communications and Media Authority (ACMA). The contact details of each are set out below:
  Office of the Australian Information Commissioner
  GPO Box 5218
  SYDNEY NSW 2001
  Web: www.oaic.gov.au and in case where you are
  
  ACMA can be contacted at the address below:
  Sydney
  Level 5 The Bay Centre, 65 Pirrama Road, Pyrmont NSW 2009
  PO Box Q500, Queen Victoria Building NSW 1230
  Tel: 02 9334 7700
  Fax:02 9334 7799
  
  Canberra
  Red Building, Benjamin Offices, Chan Street, Belconnen ACT 2617
  PO Box 78, Belconnen ACT 2616
  Tel: 02 6219 5555
  Fax: 02 6219 5353
  
  Melbourne
  Level 32 Melbourne Central Tower, 360 Elizabeth Street, Melbourne Vic. 3000
  PO Box 13112 Law Courts, Melbourne Vic 8010
  Tel: 03 9963 6800
  Fax: 03 9963 6899

Cookies

The Equifax's website uses cookies (a coded piece of information stored on your computer that identifies your computer each time you visit).
Whenever you visit our site, our servers automatically record information about your usage such as the time of the visit, its duration and the pages which you visit. Our server records each user only by the Internet Protocol (IP) address of the computer which accesses our site. We cannot identify an individual from this information. These records help us to understand what parts of our site our visitors are using the most, for what purpose and to help us to ensure that any information is directly relevant to your requirements.
The information we collect about your usage remains anonymous, and we do not link it to any other personal information.
Like many web site operators, Equifax also uses independent companies to measure and analyse aggregated internet usage across the site. Please refer to Equifax’s Cookies Policy for more information.

Data Quality

In accordance with Australian Privacy Principle, Equifax takes all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. When the information is no longer needed, we take steps to permanently destroy the information.
The Phone Number Directory is updated from the Integrated Public Number Directory on a daily basis.

Data Security

Pursuant to Australian Privacy Principle (APPs), Equifax uses industry standard security and encryption to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure.